Southwest and JetBlue continue to top customer satisfaction rankings

- Jun 19, 2012 10:49 am

Skift Take

Besides not being legacy carriers, one trait the two airlines share is their reluctance to impose fees on at least one checked bag.

— Skift

Hotel Trends – @hoteltrends
American Customer Satisfaction Index – Southwest, Starbucks & UPS Stumble; JetBlue Makes Strong D… http://t.co/fbsI1ca1 – Hotel Trends

Tags: jetblue, southwest airlines

Up Next

Skift Webinar: How Travel Brands Can Target Offers Like Retail Giants

Airlines

Grant Martin, Skift

Marriott and Southwest Airlines Top Annual Loyalty Awards

1 month

New Insights Deck: A Hotelier’s Guide to the Future of Hospitality Merchandising

1 week

Airlines

Brian Sumers, Skift

Why Southwest Canceled 10,000 Flights in the First Quarter

1 month

Travel Advisors

Maria Lenhart, Skift

Travel Advisors Will Lobby Sometimes-Clueless Politicians

1 month

Airlines

Grant Martin, Skift

JetBlue’s Expansion Into Europe Will Make TrueBlue a Better Loyalty Program

1 month

Southwest and JetBlue continue to top customer satisfaction rankings

Serious about airlines? Subscribe to Skift Airline Weekly to get the strongest business insights in the world of commercial aviation

Up Next

Skift Webinar: How Travel Brands Can Target Offers Like Retail Giants

Marriott and Southwest Airlines Top Annual Loyalty Awards

New Insights Deck: A Hotelier’s Guide to the Future of Hospitality Merchandising

Why Southwest Canceled 10,000 Flights in the First Quarter

Travel Advisors Will Lobby Sometimes-Clueless Politicians

JetBlue’s Expansion Into Europe Will Make TrueBlue a Better Loyalty Program