Despite the protections that legacy carriers promise their pilots and crew, Southwest, JetBlue, and AirTran rated higher for employee satisfaction. Delta fared the best of the old guard.
Few industries draw more frustration from consumers than travel, and who could blame them? High costs, ever changing fees, customer service issues – and that’s just scratching the surface. But what about the flipside – how do employees in this industry feel about their employers? And, how does employee satisfaction relate to customer service? Glassdoor’s 2012 Travel Industry Report Card looks deeper into more than 30 companies from the employee perspective.