First Free Story (1 of 3)Join Skift Pro
Few industries draw more frustration from consumers than travel, and who could blame them? High costs, ever changing fees, customer service issues – and that’s just scratching the surface. But what about the flipside – how do employees in this industry feel about their employers? And, how does employee satisfaction relate to customer service? Glassdoor’s 2012 Travel Industry Report Card looks deeper into more than 30 companies from the employee perspective.