A breakdown of manners and common currency at every level of the flying process contributes largely to the rate at which passengers (and crew) are quick to turn an interaction nasty.
When it comes to air travel, just about everyone has a complaint, no matter which security line they use.
Passengers are tired of long lines, baggage fees and last-minute delays. Airline employees and flight attendants could do without the cranky travelers who refuse to wait patiently, turn off cell phones or stay in their seats.
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