Skift Take
A breakdown of manners and common currency at every level of the flying process contributes largely to the rate at which passengers (and crew) are quick to turn an interaction nasty.
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When it comes to air travel, just about everyone has a complaint, no matter which security line they use.
Passengers are tired of long lines, baggage fees and last-minute delays. Airline employees and flight attendants could do without the cranky travelers who refuse to wait patiently, turn off cell phones or stay in their seats.
Tags: security