Just when an airport thinks it's getting everything on track, a professional attention-getter blazes through and starts complaining on social media about "stolen" objects that were most likely left on a counter at the hotel they recently departed.
Source: Daily Telegraph
By Martin Beckford
Kim Kardashian, an American reality TV star, claims British Airways opened up her suitcase and took a pair of sunglasses given to her by her late father.
She announced the alleged theft to her 15million fans on Twitter, in another blow to the standing of the beleaguered airport.
It came as Sir Richard Branson branded Heathrow “embarrassing” over queues at border controls. Some passengers have had to wait up to two hours to enter Britain in recent weeks, forcing the Home Office to recruit dozens more immigration officials to cope ahead of the Olympics influx.
Staff at the airport have long been accused of rifling through passengers’ luggage, earning it the nickname “Thiefrow” in the 1980s. After an undercover police operation using hidden cameras, as many as half of British Airways’ baggage handlers were arrested.
In the latest case Miss Kardashian – famous for a 72-day marriage and appearing in a programme about her family – claims her bags were targeted when she was in Terminal 5 briefly last week on a journey from Nice to Los Angeles.
She wrote on Twitter, the social networking service: “Very disappointed in British Airways for opening my luggage & taking some special items of mine! Some things are sentimental & not replaceable.
“What happened to the days when you could lock your bags! We need to get back to that. There’s no sense of security & no trust! Shame on you.”
According to the US gossip website TMZ.com, Miss Kardashian, 31, believes a pair of vintage sunglasses were taken from her suitcase that had once belonged to her father, who successfully defended O.J. Simpson during his double murder trial and who died in 2003.
The website said she wants the airline to hand over security camera footage that would show what happened to her luggage.
BA said it was looking into the allegations but suggested that the items could have gone missing at another point on the TV star’s journey.
A spokesman said: “We are continuing to investigate this matter.
“Our customer travelled from Nice to Heathrow Terminal 5 to Los Angeles.
“Terminal 5 has some of the most sophisticated automated baggage systems in the world, which are able to monitor bags every minute of their time in the terminal.
“At this stage, we have discovered no evidence to suggest that the bag in question was interfered with at Heathrow.
“Our investigation is also seeking to establish details of the bag’s passage through Nice and Los Angeles airports.”
Subscribe to Skift Pro
Subscribe to Skift Pro to get unlimited access to stories like these ($30/month)Subscribe Now
Expedia Gives GetYourGuide Big Lift and 9 Other Travel Stories This Week
In big travel news this week, Skift looked Expedia partnering with GetYourGuide to help give it a big U.S. presence, four airlines that made more on ancillaries than ticket sales in 2020, and what the retirement of longtime CEO David Kong means for the future of Best Western.
Tom Lowry | 12 hours ago
Pressure Mounts on White House to Reopen the Border with Canada
Border state senators say the restrictions have led to "economic and emotional strain in our communities" — a fair point considering they've been in place since March 2020.
David Shepardson, Reuters | 19 hours ago