While some airlines strip down services and add fees, those that have rethought their in-flight experience are seeing improved customer satisfaction.
It was only 30 years ago that watching an in-flight movie meant peering over the heads of numerous rows of people to see a flickering screen at the front of the cabin. If you got a movie at all.
Now individual screens are commonplace. Fliers can choose which movies to watch, when and how. They can play games, even linking up with other passengers on the same flight. They can listen to music.
They can even, on some flights, stream entertainment options through their iPads.
And it’s going to get better.
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