Every time a company goes through bankruptcy court or gets involved in merger talks, it’s disappointing to see who does not have a seat at the negotiating table … As the parties bickered, I kept coming back to this question as a longtime American customer with plenty of skin in this game: Why is there no customers’ committee?
Because of its market-leading AAdvantage miles program, American has a solid base of committed customers. For everyone’s benefit they need to be given a seat at the negotiating table.
Priority Pass Parent Expands Further Into Dining
How San Antonio’s Smart Urban Vision Connects Locals and Convention Groups
Airlines Extend Loyalty Incentives to Chinese Travelers as Asian Market Grows
Video: Inside Air Canada’s Digital Loyalty Strategy
Early Stumbles for Marriott and Starwood Loyalty Merger