United-Continental airlines merger hits turbulence

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– Congested phone lines created by the merger of United Airlines and Continental Airlines caused Jill Lucas Mertely to break down in tears after spending 18 hours on hold over four days as she …

United-Continental airlines merger hits turbulence

Support Skift’s Independent Journalism

Skift’s editors and reporters produce over 150 exclusive stories every month. We are the leading source of news for the global travel industry.

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United-Continental airlines merger hits turbulence

Support Skift’s Independent Journalism

Skift’s editors and reporters produce over 150 exclusive stories every month. We are the leading source of news for the global travel industry.

Support Skift's Work

Up Next

U.S. Travel Ad Spending Plunges 90 Percent in March

Executive Q&A: How to Cut Costs on Business-to-Business International Payments

The New Pivot to Managing Travel for Crisis Workers

Global Airline Trade Group Deals Massive Blow to Travel Agencies by Opposing Refunds

Virtual Reality Gives Training Boost to Asia’s Displaced Hotel Workers During Crisis Downtime