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Announcements
It's been an ongoing focus of ours to meet our audience where they are. Here's another way we're doing just that.
Hailey Smith | 4 months ago
Travel Technology
If Meta wants its new AI chatbot to be used for travel, it has some catching up to do.
Justin Dawes | 6 months ago
As the big tech companies reveal what they've been working on in travel, it raises questions about the longevity of small companies that have been working on similar projects.
WhatsApp's evolving suite of services and its impact on businesses demonstrate the platform's potential to reshape customer engagement and service. The future of customer interactions appears increasingly promising.
Peden Doma Bhutia | 7 months ago
Online Travel
The fine print would ultimately determine the financial impact of the Digital Markets Act. But the fact that Booking Holdings filed a statement from Booking.com with the U.S. Securities and Exchange Commission about it this week means it believes the repercussions could be material to its operations.
Dennis Schaal | 9 months ago
Media and PR
Meta can expect travel to continue its strength considering the industry’s performance versus tech and other sectors.
Dennis Schaal | 1 year ago
Tourism
Good morning from Skift. It's Wednesday, June 22 in New York City. Here's what you need to know about the business of travel today.
Rashaad Jorden | 2 years ago
Looking to offer hassle-free and personalized experiences for customers, travel companies have integrated WhatsApp as an effective communications platform. But troubleshooting cannot always be left to bots. Brands also need human beings to chip in at critical moments.
Peden Doma Bhutia | 2 years ago
When Facebook enabled airlines and hotels to build booking functionality into their Facebook pages years ago, it was a total bust. But Instagram and Whatsapp seem to have an engagement level that was missing last time around, making these e-commerce moves appear to be a lot more feasible.
Dennis Schaal, Skift | 5 years ago
Messaging technology is expanding at a rapid pace across the online commerce ecosystem, across categories. This report addresses the marketing operations side of the messaging technology equation among travel companies.
James O'Brien, Skift | 8 years ago
