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Articles tagged “virgin america”

Airlines

Alaska Air Focuses on Customer Experience and Loyalty as it Integrates Virgin America

Alaska Airlines has always taken customer experience more seriously than other carriers, but historically, that's been easier, since Alaska has been smaller than its competitors. It's good to see Alaska still placing a major emphasis on customer satisfaction after its Virgin American acquisition.

Brian Sumers, Skift | 7 years ago

Alaska Air Focuses on Customer Experience and Loyalty as it Integrates Virgin America

Airlines

Virgin America’s Ex-CEO Talks Candidly About Google’s Pushy Strategy

During the decade he ran Virgin America, David Cush couldn't always speak freely. But now Cush can discuss how airlines struggle with Google's mobile land grab.

Sean O'Neill, Skift | 7 years ago

Virgin America’s Ex-CEO Talks Candidly About Google’s Pushy Strategy

Airlines

Virgin America’s Elevate Loyalty Program Will Fold on January 1, 2018

Virgin America's Elevate members now have an official timeline for when their loyalty program is going to fold.

Grant Martin, Skift | 7 years ago

Airlines

Alaska Air Won’t Have Flatbeds But Will Reward Frequent Flyers With Free Upgrades

Alaska's frequent flyers should love this decision. No, they won't get flatbed business class seats to New York, but they'll keep plentiful free upgrades. For most road warriors, that's a big deal.

Brian Sumers, Skift | 7 years ago

Alaska Air Won’t Have Flatbeds But Will Reward Frequent Flyers With Free Upgrades

Online Travel

Opinion: Virgin and Richard Branson Have a Problem With Women Nobody Talks About

We are fans of Virgin products and we think that the brand's founder does good work. But we'd also like to see a workplace relatively free of the type of sexist images it promotes at launch events and anywhere else the founder shows up.

Jason Clampet, Skift | 7 years ago

Opinion: Virgin and Richard Branson Have a Problem With Women Nobody Talks About

Airlines

Alaska Airlines To Drop Virgin America Brand by 2019

The big surprise would have been if Alaska Airlines kept the Virgin America brand. This isn't a big deal, and it's nice that Alaska will be upgrading many of its products in the next three years. New Wi-Fi can't come soon enough.

Brian Sumers, Skift | 7 years ago

Alaska Airlines To Drop Virgin America Brand by 2019

Airlines

Virgin America Begins Shrinking Its Elevate Loyalty Program

Though Virgin America and Alaska Air still run separate loyalty programs, the former seems to be shoring up partnerships in preparation to wind down.

Grant Martin, Skift | 7 years ago

Virgin America Begins Shrinking Its Elevate Loyalty Program

Airlines

Here’s Why Alaska Airlines Is Keeping Its Generous Frequent Flyer Program

It's easy to be skeptical when an airline says it is making passenger-friendly decisions, but this appears to be the real deal. Many travelers will be much closer to a free ticket now that Alaska is retaining its miles-earning policies for the foreseeable future.

Brian Sumers, Skift | 7 years ago

Here’s Why Alaska Airlines Is Keeping Its Generous Frequent Flyer Program

Airlines

Frenemies No More, Delta and Alaska Will End Partnership

Delta and Alaska haven't been cozy for years, but many customers still have enjoyed the reciprocal frequent flyer benefits. Now that's about to end, and the airlines will be true competitors.

Brian Sumers, Skift | 7 years ago

Frenemies No More, Delta and Alaska Will End Partnership

Airlines

Alaska Completes Virgin America Acquisition But Changes Will Come Slowly

Alaska got what it wanted, and it's now among the strongest U.S. airlines on the West Coast. But the hard part is still to come. Alaska must meld two airlines with different cultures and customer bases.

Brian Sumers, Skift | 7 years ago

Alaska Completes Virgin America Acquisition But Changes Will Come Slowly