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Articles tagged “employees”

Online Travel

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Medallia has pleased investors so far with the sales of its enterprise software for tracking customer feedback. But burnout on surveys is an industrywide problem, especially in travel. It remains an open question whether Medallia and its rival tech vendors can overcome the issue.

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue
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Airlines

How Connected Employees Can Enhance Customer Experiences in Real Time

Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key.

How Connected Employees Can Enhance Customer Experiences in Real Time
Free Read

Online Travel

How Great Visual Design Can Reshape Your Corporate Travel Policy

It’s time to move beyond the boring, dry traditional travel policy. Creating an updated, modern policy that incorporates visual, engaging content can help engage employees and therefore, drive compliance.

How Great Visual Design Can Reshape Your Corporate Travel Policy

Tourism

U.S. Travel Industry Jobs Show Healthy Growth During Trump’s First 100 Days

Much of the hiring that happened during the past four months was likely planned last year and before President Trump took office. Travel industry employers, however, don't seem shaken by the president's first 100 days and leisure, hospitality and aviation jobs growth have been leading the way so far this year.

U.S. Travel Industry Jobs Show Healthy Growth During Trump’s First 100 Days

Business Travel

The Psychology Behind Luxury Employee Training Programs

Luxury hoteliers often face similar challenges as other high-end brands and should seize the opportunity to start a conversation about luxury training and employment that crosses several sectors.

Tourism

U.S. Travel Industry Jobs Ended 2016 With Modest Gains and Smaller Growth

As much as we wish 2016 was a thing of the past, we took a look at the U.S. travel jobs growth for last year and found that while it wasn't all bad news -- and many jobs were added -- that growth wasn't as robust as the previous year because of global events and a litany of other factors.

U.S. Travel Industry Jobs Ended 2016 With Modest Gains and Smaller Growth

Hotels

Half of U.S. Hotel Employees Don’t See Education or Skills Training as Essential

Hotel employees have plenty of reasons to make them weary of training and education such as exorbitant college costs and intimidating technology. Hoteliers need to persuade employees that they support their education and training, and it's also a vehicle for employees to be creative and more autonomous in their day-to-day jobs.

Half of U.S. Hotel Employees Don’t See Education or Skills Training as Essential

Hotels

U.S. Hospitality Jobs Provided Boost to Employment Growth in June

Many hoteliers have said there's a talent gap in the hospitality industry and that hotels are missing key skills needed to help them create an enjoyable, twenty-first century guest experience. These job numbers prove hoteliers are responding to demand but time will tell if these new jobs are helping create a more skilled workforce.

U.S. Hospitality Jobs Provided Boost to Employment Growth in June

Hotels

Hotel-Employee Mentoring May Reduce Stress, But Not for the Most-Freaked Out

Mentoring programs may be one of the more effective hospitality human resource strategies that money can't necessarily buy.

Hotel-Employee Mentoring May Reduce Stress, But Not for the Most-Freaked Out

Airlines

American Airlines Revives Deep Discount Fares Because Their Absence Hurt

American Airlines is taking nothing for granted in wooing passengers with discounted fares and employees with profit-sharing. Both moves, it hopes, will generate revenue and profits.

American Airlines Revives Deep Discount Fares Because Their Absence Hurt