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What to Know Now
We, as business travelers, should be experts at complaining. All things go wrong on the road — planes break down, room service fails, rental car shuttles don’t run — it’s part of the game. And there’s a way to channel those complaints: through the website, with the right context, without passion.
Why do I bring this up? Because social media have given us a great opportunity to fail at complaining. Look, I understand you have 93 followers and that the travel industry is ultra responsive on Twitter — but lobbing out surliness with no actionable steps isn’t going to help anyone.
A tip for those distraught on the road then: stay on message. Love your community. And if you do want to complain through social, tag your travel provider so they can see your complaint and help out. After that? Move on. Flying chairs after all, are amazing.
Long have we been told that smartphones are the next-generation tool for hotel visitors, but until now, most applications have really been a gimmick. That may change though with Hilton’s new plans. The hotel group announced this week that they’re planning to offer HHonors members the ability to select their own rooms and unlock their doors through smartphone technology, alleviating the need to go through checkin or pick up another set of cheap plastic keys.
There’s a long way to go until the technology is fully integrated into each door lock let alone each Hilton across the map, but the prospects for the technology are huge. Much credit to Hilton for leading the way.
SOCIAL QUOTE OF THE DAY
To succeed in business you need to be original, but you also need to understand what your customers want http://virg.in/evr
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