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Aussie Airport Wants Flyers to Rate Experience While in the Terminal

Excerpt from Future Travel Experience

Jun 01, 2014 12:00 pm

Skift Take

These touch screens are a clever way to capture feedback while passengers wait for their flights, but the key to their efficiency is to quickly organize that data into meaningful criticism for the airport to act upon.

— Samantha Shankman

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Brisbane Airport

Passengers walk around the terminal at Brisbane Airport. Brisbane Airport


Brisbane Airport will roll out touch-screen, interactive customer feedback systems across the terminal to enable passengers to provide real-time feedback at various steps of their journey through the airport.

The Interactive Feedback System (IFS) has already been installed in the toilets, and will soon be added in various other locations, including at departure gates and retail areas.

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