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Despite stalled growth in China, Brazil and Russia, a wave of newly middle-class travelers from the BRICs and beyond will start visiting international destinations in the coming decades — dwarfing the numbers we’ve seen thus far.
These touch screens are a clever way to capture feedback while passengers wait for their flights, but the key to their efficiency is to quickly organize that data into meaningful criticism for the airport to act upon.
Brisbane Airport will roll out touch-screen, interactive customer feedback systems across the terminal to enable passengers to provide real-time feedback at various steps of their journey through the airport.
The Interactive Feedback System (IFS) has already been installed in the toilets, and will soon be added in various other locations, including at departure gates and retail areas.