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Thomas Cook CEO Harriet Green on Women and Leadership

Excerpt from Forbes

May 13, 2014 3:00 pm

Skift Take

Green’s drive has given Thomas Cook a renewed sense of purpose when many didn’t think it had one anymore.

— Jason Clampet

Report: Social Media Customer Service in the Travel Industry

 / Thomas Cook Group

Thomas Cook CEO Harriet Green / Thomas Cook Group


Harriet Green, chief executive of the Thomas Cook Group,  took the reins at Thomas Cook in 2012, amid much turmoil and uncertainty – and within her first year initiated a transformation plan that has helped revive the fortunes of this well-known brand …

Green has been in charge of much change within Thomas Cook, from creating a new management team and selling off sections of the business to driving digital strategy and re-branding.

Harriet Green’s leadership of the ongoing transformation of Thomas Cook has been described as “the model for years to come and an example of how business can reform through strategy, technology and high performing teams.”

“I’m a transformer – it’s what I’ve been doing my whole career and here was a business crying out for transformation. So I contacted the chairman directly and put myself forward. It’s about boldness. You can’t wait for headhunters, you can’t wait for chairmen to make sure a woman’s on every list, some of it has to come down to you.”

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