Rooms Hotels

How Technology is Completely Upending the Meetings Industry

Mar 27, 2014 9:00 am

Skift Take

Are the meeting planners and hospitality executives jumping on these trends fast enough? Understand the trends, get the report.

— Rafat Ali

Win an All-Expenses Paid Trip to NYC to Tour the Future of Travel

The TED conference brand is a big user of technology and changing how people view conferences.


Wildly popular events such as the annual TED Conference, South by Southwest in Austin, Oracle’s OpenWorld in San Francisco, C2MTL in Montreal and others are beginning to influence the traditional meetings industry.

Integrating new technology platforms, myriad programming themes and alternative education delivery systems, the meeting of the future is focused on improving engagement among continually fracturing and distracted attendee audiences.

This is an excerpt from the report, The Future of Meetings in Hospitality, which examines the evolution of the meetings industry, specifically through the lens of hospitality. 

Get the report

According to the latest Convention Industry Council report, which tracks trends and collects data across all segments of the meetings market, 85% of meetings in the U.S. are conducted at venues with lodging, generating more than 275 million room nights annually.

The traditional breakout room lecture and theater-style ballroom seating configuration are not going anywhere. However, there is a drive to supplant that with crowdsourced, co-created, hybrid events with mobility and technology driving the change. While this shift is still in its nascent stage, innovative meeting planners, hotel groups and hotel conference services staff are developing programs to add new dimensions into the overall meeting scheme.

As is the case in leisure travel, Millennials/Generation Y are driving these systemic changes in the meetings industry with their craving for speedy career progression and connected digital communities crossing personal and professional boundaries. They expect to cultivate as much professional development opportunities for them- selves at business events as they do for their employers, and they’re much more focused on physical/mental wellness and work/life bal- ance than previous generations.

The advancement of technology in meetings is helping to cut costs, improve efficiencies and open new communication channels. Hotels are desperately trying to keep up with broadband demand and fully integrate their front- and back-of-house departments.

At many hotels, meeting planners and hotel staff can now manage every aspect of large meetings in real time through cloud-based apps and web platforms.

Social media is another major topic of discussion about how to enhance the productivity and level of engagement in meetings. However, it’s hampered by the reluctance of older generations steadfastly unwilling to embrace it. The rise of multi-generational meetings with three age demographics in attendance at any given event, each with different ideas of the role of meetings today, is becoming a significant challenge for the meetings industry.

With the rise in demand across all age groups for more experiential, authentic and local travel experiences, no longer solely the purview of the leisure traveler, hotels are becoming more integrated with their local communities.

This is one of the most wide open spaces for evolution in the hospitality industry, with more immersive educational opportunities and networking experiences offering a strong return on time and investment for companies and attendees.

Get the report

Tags:

Follow @rafat

Next Up

More on Skift

Skift Business Traveler: The Slow Death of International First Class
Travel Startup Smart Host Aims to Bring Flexible Pricing to Vacation Rentals
SeaWorld Looks to Travel Agents to Help Reverse Attendance Woes
3 Ways to Guarantee Your Next Business Trip Won’t Be All Work and No Play