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9 Travel Brands Focused on Customer Service Excellence, According to Customers

Excerpt from Yahoo Travel

Mar 03, 2014 3:00 pm

Skift Take

What matters is what your core customers think about you. These nine travel brands stay true to their core.

— Rafat Ali

The Latest Intelligence on the Travel Industry

Lucas Jackson  / Reuters

Customers check in at a JetBlue Airways counter at LaGuardia Airport in New York. Lucas Jackson / Reuters


A new survey released today by J.D. Power and Associates lists America’s Consumer Champions, nine travel companies that do their jobs so well, they’ve earned peoples’ choice-style awards from thousands of business and leisure travelers.

And the winners are:

Hotel companies: The Ritz-Carlton, Four Seasons, Homewood Suites, Drury Hotels and Staybridge Suites

Airlines: Southwest and JetBlue

Car rental companies: Enterprise and National

The winning companies all have certain qualities in common that make them popular with consumers and with their own employees, according to the J.D. Power survey.

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