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Airlines say industry shakeups are causing them to reschedule flights. But passengers complain there’s a double standard in which they ultimately pay even if the carrier is to blame for the change.
Airlines say they have been making more schedule changes because there’s been so much turbulence in the industry—mergers and partnerships, planes getting pulled out of weak markets and sent to stronger routes, and the closing of hubs in cities like Cleveland and Memphis, Tenn.
Airlines sell tickets as much as 11 months in advance, but rarely end up flying the same schedules they sold.