Transport Cars

Uber’s New York City Staff Is Sabotaging its Latest Competitor

Excerpt from Valleywag

Jan 25, 2014 9:00 am

Skift Take

Irony alert: It’s amazing the lengths some established, old-school businesses will go to derail disruptors in their industry.

— Jason Clampet

Register Now for Skift Global Forum

… [O]ver the past few weeks, Uber employees have been posing as pedestrians, creating Gett accounts for the sole purpose of scheduling and then canceling Gett rides. The result is clear: wasted time for Gett drivers, fewer available rides for Gett users, and general disarray for the whole service.

And it’s coming from the top brass at Uber NYC.

Screenshots provided to Valleywag show multiple instances of Uber staffers using dummy Gett accounts for the sole purpose of canceling rides as a diversion. This includes Uber’s New York General Manager, Josh Mohrer, who ordered and canceled at least twenty Gett rides from December 30th, 2013 to January 14th of this year. Uber’s Operations and Logistics Manager, Jeanine Mendez, faked three ride requests in two days—Uber’s Community Manager Kimiko Ninomaya faked seven in a single day. After these rides had been canceled, Uber texted the affected drivers in an attempt to recruit them—and after all the frustration they’d had with Gett, it’d seem like a sweet offer.

Read the Complete Story →

Tags: , , ,

Next Up

More on Skift

Iberia Adds a Custom Scent in Bid to Appeal to All Five Senses
The Great American Road Trip Heads West This Summer
America Is Leading the World in Golf Tourism Growth
Why You Should Consider Hotel Loyalty Programs