Quantcast
Transport Airlines

U.S. Department of Transportation Doesn’t Track Complaints Posted on Social Media

Excerpt from Runway Girl Network

Skift Take

The DOT keeps track of all aviation complaints submitted through its official channels, but that number would skyrocket if it ever attempted to look through social media.

— Samantha Shankman

Airline passengers may do most of their complaining on social media but the US Department of Transportation (DOT) has absolutely no intention of formally registering these complaints.

“We do not envision accepting airline consumer complaints via social media in the near future because we are concerned about privacy issues with the use of such sites for handling consumer complaints,” says a DOT spokesperson.

Read the Complete Story →

More Stories Below ▼
6 Charts Showing Global Consumers’ Satisfaction With Their Leisure Time
The Vacation Rental Technology Ecosystem
Trend Report

The Vacation Rental Technology Ecosystem

24 Charts Showing the Top Flight Searches for Summer Travel in 11 U.S. Cities
Video: How Amsterdam is Rethinking Urban User Experience to Build the City of the Future

Video: How Amsterdam is Rethinking Urban User Experience to Build the City of the Future

Daily Travel Startup Watch: Vagalife, Whoop and More
Free Report: What Millennials Want in Meetings