Quantcast
Transport Airlines

U.S. Department of Transportation Doesn’t Track Complaints Posted on Social Media

Excerpt from Runway Girl Network

Jan 23, 2014 1:30 pm

Skift Take

The DOT keeps track of all aviation complaints submitted through its official channels, but that number would skyrocket if it ever attempted to look through social media.

— Samantha Shankman

Free Report: India Tourism Insights Report

The Latest Intelligence on the Travel Industry

Ken Lund  / Flickr

Travelers wait for a flight at Jacksonville International Airport. Ken Lund / Flickr


Airline passengers may do most of their complaining on social media but the US Department of Transportation (DOT) has absolutely no intention of formally registering these complaints.

“We do not envision accepting airline consumer complaints via social media in the near future because we are concerned about privacy issues with the use of such sites for handling consumer complaints,” says a DOT spokesperson.

Read the Complete Story →

Tags: ,

Next Up

More on Skift

Automated Passport Kiosks Haven’t Solved All the U.S.’s Arrivals Delays
4 Aviation Trends We’re Tracking at Skift This Week
Daily Travel Startup Watch: Hoopy, Bud and Breakfast and More
Will Rethinking Metasearch Increase Direct Bookings for Hotels?