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Mobile Check-ins At Hotels Poised For Dramatic Growth

Excerpt from Business Travel News

Jan 18, 2014 11:00 am

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Your kids’ kids will one day ask, “Hotel front desks…what were they?” In addition to hotels, vacation rentals will get into the act, as well.

— Dennis Schaal

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Abel Uribe  / Chicago Tribune/MCT

In this November 13, 2002 file photograph, David Davila, right, of Le Meridien hotel's front desk, checks in a customer. Abel Uribe / Chicago Tribune/MCT


Already available at a smattering of brands and individual hotels, mobile hotel check-in is poised for rapid expansion this year across the industry.

While check-in kiosks and other methods of avoiding the front desk line in recent years have become more commonplace at hotels, integration of mobile technology into the travel process is spurring greater adoption across some major hotel brands. At the same time, some third-party technology suppliers are providing tools for hotels and distributors to offer mobile check-in.

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