The Rise of Messaging Services Will Be the Death of Call Centers Sponsored This content is created collaboratively with one of our sponsors.
Your kids’ kids will one day ask, “Hotel front desks…what were they?” In addition to hotels, vacation rentals will get into the act, as well.
Already available at a smattering of brands and individual hotels, mobile hotel check-in is poised for rapid expansion this year across the industry.
While check-in kiosks and other methods of avoiding the front desk line in recent years have become more commonplace at hotels, integration of mobile technology into the travel process is spurring greater adoption across some major hotel brands. At the same time, some third-party technology suppliers are providing tools for hotels and distributors to offer mobile check-in.