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Southwest Says It Can Force Employees To Prove Why They Took Sick Days

Excerpt from Dallas Morning News

Jan 17, 2014 9:40 am

Skift Take

Southwest says it experienced an operational meltdown at Chicago Midway from the snow, cold weather and staffing problems. It appears that not all Southwest employees have a smile on their face every morning.

— Dennis Schaal

Report: Social Media Customer Service in the Travel Industry

In a response to a union lawsuit, Southwest Airlines on Thursday defended its right to declare an emergency and force Chicago Midway ramp employees who called in sick to prove they really were sick.

In the filing in U.S. District Court in Dallas, Southwest said there was a perception that baggage handlers and other ground employees were calling in sick or refusing overtime work because they weren’t happy about contract talks.

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