Digital Booking Sites

Russian Booking Site Voids Then Revalidates Thousands of Airline Tickets

Excerpt from http://www.themoscowtimes.com/news/article/travel-website-revalidates-thousands-of-annulled-airline-tickets/492413.html#ixzz2petnxuUv

Jan 07, 2014 4:00 am

Skift Take

The situation immediately installs distrust in travelers, especially those reluctant to book online, but a similar instance would not happen with major U.S. booking sites given their back-end infrastructure.

— Samantha Shankman

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Report: Social Media Customer Service in the Travel Industry

Many Russians who reserved their post-New Year travel through the website Eviterra.com woke up to an unpleasant surprise this weekend: Their tickets have been canceled and no refunds have been issued.

The site which offers discount prices on airline tickets, said in a website statement on Sunday that more than 6,000 tickets had been voided because of a “financial conflict” with a travel agency through which it booked the flights, Avia Center. It blamed Avia Center for the cancellations.

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