Quantcast
Rooms Hotels

Marriott Looks to Ian Schrager to Deliver Its Next Generation of Guests

Excerpt from New York Times

Jan 06, 2014 3:00 am

Skift Take

Edition may be a hit, but it will take something more to convert these new millennial guests into happy Marriott customers. Marriott needs to make sure it learns Edition’s lessons well.

— Jason Clampet

The Changing Business of Extended-Stay Hotels

The Future of Personalized Marketing In Travel

Marriott International

Interior of the Edition property in London. Marriott International


J.W. Marriott Jr., the 81-year-old chairman of Marriott International, flew to London in September to inspect his company’s new jewel: Edition, a sumptuous boutique hotel intended to anchor a new 100-city chain — the next W, if Marriott has its way. But Mr. Marriott did not stay overnight at the London Edition, as the new property is known, with its laser-lighted nightclub and guest-room paintings of women wearing toilet-paper turbans. He bedded down at Grosvenor House, one of the company’s more traditional luxury hotels.

“This is what I know, but I’m the past,” he said, sitting in the old-fashioned floral splendor of a Grosvenor corner suite. Edition, conceived in partnership with the boutique hotelier Ian Schrager, is about the Marriott company’s future. “We’re trying to get some flash,” Mr. Marriott said. He rose wearily from his chair. “I’m off to see the flash.”

Read the Complete Story →

Tags: , , ,

Next Up

More on Skift

Daily Travel Startup Watch: TripYada, Studying Advisor and More
The Travel Employee Talent Gap Is a Multi-Billion Dollar Problem
5 New Travel Startups That Give Travelers the Freedom to Have Fun
From Campaigns to Content: The Evolution of Hotel Marketing