Chicago Transit Authority Mistakenly Gave Away Almost 1 Million Free Rides in 2013

Excerpt from Chicago Tribune

Jan 01, 2014 5:00 am

Skift Take

Computers have streamlined the ticketing and purchasing process, but also resulted in glitches that lose companies from airlines to subway systems millions of dollars.

— Samantha Shankman

Evolving Strategies in Travel Ad Tech and Bookings

Problems with Ventra fare-payment equipment have resulted in nearly 1 million free CTA bus and train rides since October, the cost of which will be covered by the company that launched the system, transit officials said Monday.

Cubic Transportation Systems Inc., which hasn’t yet received a penny on its almost half-billion-dollar contract, has agreed to pay the CTA roughly $1.2 million, transit officials said.

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