Airlines Are Slow to Introduce In-Flight Entertainment for Deaf and Blind Flyers
Interior cabin of a Boeing 767 showing Vantage business class seats. Delta Air Lines / Delta Air Lines
The ugly truth is that airlines are focused on improving in-flight entertainment for their highest-paying customers. Deaf flyers represent a relatively small percentage of all travelers, making it an investment with few returns in sight.
Excerpt from USA Today
Despite technology available now, Phillips, who is deaf, finds most in-flight entertainment doesn’t have captioning so that he can enjoy it with other passengers.
“In my opinion, the airline industry has done a terrible job of making their in-flight entertainment options accessible to the deaf and hard of hearing community,” Phillips, who is policy counsel for the National Association of the Deaf, told a Senate hearing recently.