The Bumps Along the Way to Amtrak’s New eTicket Program
Other parts of Amtrak’s new e-tickets — from buying to changing train times — are seamless on mobile devices. Let’s hope the redemption hurdle is solved in October as planned.
Excerpt from The Economist
… this summer, Amtrak introduced eTicketing, finally allowing passengers to use their smartphones or
printed-out tickets instead of having to use kiosks at the train stations. That was an improvement. Unfortunately, it went hand-in-hand with a change in the refund system. Now, Amtrak doesn’t refund passengers’ money. Instead, it offers them a choice—pay a big cancellation fee, or accept what it calls an “eVoucher.”
Amtrak’s eVouchers are perhaps the worst product introduced by a major travel brand in recent memory. Despite being called “e” (presumably for “electronic”) vouchers, they are not redeemable online at Amtrak.com or at the railroad’s QuikTrak ticket kiosks. Instead, you can only use them at ticket counters.