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Many airports lately have been taking their amenities up a notch, but by focusing on customer service over gadgets and gizmos, Logan could make a stronger impression on their actual customer base. If only it can overcome decades of political nepotism.
Logan is going flier-friendly this month.
The airport is rolling out more changes for passengers than any month in the last 20 years. People will notice curb changes to speed up bus service, new color-coded signs in the terminals and digital signs outside to tell people when the next Massport bus will arrive.
The biggest change of all will be personal service. The airport is moving 20 employees in bright blue “ask me” shirts inside and outside the terminals to assist passengers.