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Flyers’ Rights Get a Boost from One Man and a Handful of Lawsuits

Excerpt from Wall St. Journal

Aug 22, 2013 11:43 am

Skift Take

A lone Canadian has become a cult hero among consumer protection advocates, and his success may represent a turning point in the passenger vs. airline compensation wars.

— Eliza Ronalds-Hannon

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…In a series of legal fights that Mr. Lukács has picked with some of North America’s biggest carriers… he has won cases that forced airlines to compensate Canadian fliers for delays, lost luggage and overbooked flights. “He has achieved more on [passenger rights] than we have in years,” said Bruce Cran, president of the Consumers’ Association of Canada advocacy group.

Fliers’ rights are a hot issue on both sides of the Atlantic these days. The U.S. government in recent years has forced airlines to compensate travelers for long delays and lost bags. The European Union is now reviewing its decade-old regulation obliging carrier to compensate passengers who get bumped or face extended delays. Carriers say these rules go too far because they don’t reflect complexities of running an airline, while consumer advocates say the laws don’t go far enough.

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