Airport Customs Waits Finally Get a Hint of Relief with Kiosks at O’Hare
Cutting 16 minutes off peak customs-wait times at O’Hare that often exceed an hour is a nice, if modest, beginning. Bring it on and expand the program, fast please.
O’Hare International Airport is getting some travelers through passport control a little faster thanks to new self-service kiosks.
The 32 kiosks at Terminal 5 are currently available only for U.S. passport holders. But officials plan to expand their use.
Arriving passengers scan their passport on the machine, take a photo and use the touchscreen to complete a customs declaration and answer a few questions.
The kiosk spits out a receipt that the traveler then takes to a customs officer, who finalizes the inspection.
The program started in July. Since then, the average wait time during peak hours has fallen by 16 minutes.
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