Former TSA Head Hawley Argues Agency Must Improve Employee Motivation
A man is screened with a backscatter x-ray machine as travellers go through a TSA security checkpoint in terminal 4 at LAX, Los Angeles International Airport, in Los Angeles May 2, 2011. Danny Moloshok / Reuters
Changing TSA’s culture to empower employees and encourage initiative would have a more meaningful impact than tightening review processes, but such a change is little more than a pipe dream at a government agency.
Excerpt from Techdirt
Former TSA head Kip Hawley seems to have tons of ideas on how to make the TSA better now that he can no longer make these changes. But it’s the thought that counts, I suppose.
Hawley’s latest op-ed on improving the TSA takes on the latest GAO report that found 1 in 16 TSA employees was investigated for misconduct last year. What Hawley takes issue with is the report’s recommendations, which he feels only touch the surface, rather than attack the root.