Transport Airlines

Delta Sued by Disabled Flyer Forced to Crawl on Both Ends of Roundtrip Flight

Excerpt from Houston Chronicle

Jul 28, 2013 9:40 am

Skift Take

You would think that a crew would want to be prepared for a return trip by the same passenger the treated poorly the first time around. But when you’re a flight attendant on a regional route there is little financial incentive to care.

— Jason Clampet

Report: Social Media Customer Service in the Travel Industry

A former college professor who cannot walk has sued Delta Airlines in federal court, claiming that crew members on two flights told him the only way he could get off the plane was to crawl down the aisle, down the steps and across the tarmac.

D. Baraka Kanaan, who lives in Hawaii, filed the suit July 23 in U.S. District Court in Honolulu, against the airlines and 20 unnamed individuals.

Kanaan, who suffers from partial paralysis of his legs stemming from a car accident, said the airline’s “outrageous conduct” occurred on two flights he took a year ago.

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