Skift Travel Megatrend for 2016: Smart Travel Agents Adopt the Concierge Mindset Sponsored This content is created collaboratively with one of our sponsors.
The controversial campaign lacked the clever branding strategy and good timing that was needed to push through the relatively modest change, especially after its most vocal stakeholders exacerbated public concern.
Did the Transportation Security Administration have to lose the Great Knife Fight of 2013? Maybe not.
The plan wasn’t all that unreasonable, but supporters and opponents of the policy change agree that, in the end, the effort didn’t have a chance, thanks to some serious political missteps by its own supporters.