Transport Airlines

Alaska Air emerges as a maverick in aviation’s age of consolidation

Excerpt from Wall Street Journal

Jun 12, 2013 11:42 am

Skift Take

Alaska Air’s CEO has long stated the airline wants to make it as an independent entity, but his boasting could also be a tactic for attracting larger airlines to take a second look at the punctual, profitable carrier.

— Samantha Shankman

Report: Social Media Customer Service in the Travel Industry

Alaska Air Group Inc. controls about 3% of the U.S. industry’s capacity, but it doesn’t worry about its small size, even though rivals have grown larger through mergers.

Brad Tilden, chief executive of the Alaska Airlines parent for the past 13 months, said that being small keeps the carrier nimble and close to its customers and employees.

The 81-year-old company aims to use technology to create a hassle-free customer experience, whether on its website, at the airport or on the plane.

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