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Virgin America is heralded as a consumer favorite, but its annual losses tell a different story and the carrier’s dreams of an IPO are far-fetched until it shows sustainable profitability.
“Virgin America is a cut above the rest,” Consumer Reports senior editor Amanda Walker told NBC News. “People were very happy with their flights on Virgin.”
… Survey respondents said they liked the check-in, flight attendants, the in-flight entertainment options, cabin cleanliness and seat comfort. Virgin was also the only airline to get top marks for baggage handling.