Quantcast
Transport Cruises

Princess Cruises apologizes for email questioning value of travel agents

Excerpt from Travel Weekly

Apr 02, 2013 9:05 am

Skift Take

There’s nothing more touchy in travel agent land than cruise lines bypassing them and selling directly to consumers, which many cruise lines are increasingly doing. Cruise lines still rely heavily on travel agents, and pity the poor cruise line employee who candidly confides to the customer that booking through the cruise line directly will save some hassle and money.

— Dennis Schaal

The Latest Intelligence on the Travel Industry

Win a Food Tour For Two Through Charleston, SC

Princess Cruises has disavowed language questioning the value of travel agents that an employee sent to a travel agent’s customer.

In the email, the Princess vacation planner wrote to the customer, “Why book with a travel agent when you can get all of the benefits of booking directly to us, at no cost to you?”

 

 

Read the Complete Story →

Tags: ,

Next Up

More on Skift

Daily Travel Startup Watch: Magpie, OpJets and More
Travel Brands Big and Small Experiment on Yo to Reach Next-Gen Travelers
Airlines That Turn a Safety Requirement Into a Content Marketing Opportunity
Why Data Breaches in Travel Can’t Be Ignored