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Airlines mind the generation gap between road warriors and kids

Excerpt from The New York Times

Apr 02, 2013 3:12 am

Skift Take

Business travelers who have no patience for young travelers should use a little less starch in their shirts. Why can’t we just all get along:)

— Dennis Schaal

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Airlines that have been trying to balance the needs of the two customer groups [business and leisure travelers] agree that keeping children entertained and fed is crucial to maintaining calm in the cabin.

Protecting business travelers from being disturbed by children is a “fine balance,” according to Terry Daly, divisional senior vice president for service delivery at Emirates. Young travelers are given a backpack with toys, a magazine and other merchandise and the airline’s in-flight entertainment has 30 channels of family programming, he said. The airline also said in a statement, “Emirates’ devotion to keeping kids entertained during flights plays a huge role in protecting the flight experience for everyone on the aircraft.”

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