Transport Airlines

Airlines mind the generation gap between road warriors and kids

Excerpt from The New York Times

Apr 02, 2013 3:12 am

Skift Take

Business travelers who have no patience for young travelers should use a little less starch in their shirts. Why can’t we just all get along:)

— Dennis Schaal

Get the Latest Intelligence on the Travel Industry

Airlines that have been trying to balance the needs of the two customer groups [business and leisure travelers] agree that keeping children entertained and fed is crucial to maintaining calm in the cabin.

Protecting business travelers from being disturbed by children is a “fine balance,” according to Terry Daly, divisional senior vice president for service delivery at Emirates. Young travelers are given a backpack with toys, a magazine and other merchandise and the airline’s in-flight entertainment has 30 channels of family programming, he said. The airline also said in a statement, “Emirates’ devotion to keeping kids entertained during flights plays a huge role in protecting the flight experience for everyone on the aircraft.”

Read the Complete Story →

Tags: ,

Next Up

More on Skift

Behind the Economics of Travel Metasearch
6 Hospitality Trends We’re Tracking at Skift This Week
Interview: Qunar’s CEO on Building China’s Largest Travel Booking Site From Scratch
Top 3 Destination ‘Must Haves’ for Chinese Travelers

We're the Moneyball of the Travel Industry

We know what's coming next in travel. Subscribe to the newsletter and get all the goodness in your inbox daily.