The Rise of Messaging Services Will Be the Death of Call Centers Sponsored This content is created collaboratively with one of our sponsors.
Interruptions to rail and air services have occurred with increasing frequency in Spain over the past year, which actually diminishes the strikes’ goal of protecting Iberia workforce from IAG budget cuts.
Iberia, the Spanish unit of British Airways owner IAG, slashed almost 40 percent of its scheduled timetable as 18,500 staff began the carrier’s biggest-ever strike. Remaining flights are operating as planned, it said.
Some 54 of 135 services still due today had left by 11 a.m., Madrid-based Iberia said in a statement. While 415 flights have been scrapped during an initial five-day action, 85 percent of 70,000 passengers affected have been accommodated with other Oneworld alliance carriers, it said. The rest will get refunds.
“Minimum services are being met and there’s calm in terminals,” Iberia said. About 90 percent of long-haul trips will operate this week, together with 61 percent of European and African services and 47 percent of domestic flights, it said.
Iberia’s unions have called 15 days of strikes for this month and next as Willie Walsh, Chief Executive Officer of IAG, as International Consolidated Airlines Group SA is known, seeks to shrink the unit’s operations by 15 percent and eliminate 3,147 jobs to cut costs and restore profitability. Walsh has previously faced down walkouts to pare positions and pay at British Airways and as CEO of Ireland’s Aer Lingus Group Plc.
Shares of IAG, Europe’s third-biggest airline after Air France-KLM Group and Deutsche Lufthansa AG, traded 1.3 percent lower at 225 pence as of 11:25 a.m. in London, paring gains this year to 22 percent. The company, based in the U.K. capital, said it hasn’t yet got an estimate for the cost of the walkouts.
Iberia’s 1,500 pilots plan to join the second series of walkouts on March 4, Sepla union spokeswoman Ana Serrano said, extending the dispute to all of the company’s 20,000 workers.
Spanish labor laws require unions to provide a minimum level of service, and almost 100 percent of staff not required to comply with that rule are on strike, said Manuel Atienza, a spokesman for the UGT labor group. Workers plan to convene for a demonstration at Madrid airport’s Terminal 4 at noon, he said.
Flights involving other Spanish carriers including Vueling Airlines SA, which is 46 percent owned by IAG and subject to a takeover bid, and Iberia affiliate Air Nostrum were also disrupted today, partly because of the lack of ground-handling services usually provided by some of the striking workers.
Spanish airports operator Aena Aeropuertos declined to comment on the level of disruption.
With assistance from Robert Wall in London. Editors: Chris Jasper and Andrew Noel.
To contact the reporters on this story: Manuel Baigorri in Madrid at email@example.com; Patricia Laya in Madrid at firstname.lastname@example.org. To contact the editors responsible for this story: Benedikt Kammel at email@example.com; Kenneth Wong at firstname.lastname@example.org.