Transport Airlines

Opinion: Hey travel industry, your disabled customers need a little love

Excerpt from CNN Travel

Jan 26, 2013 12:47 am

Skift Take

Key to this argument is that laws will do little to change the attitude of travel industry workers so the shift must come from the top of corporations and trickle its way down.

— Samantha Shankman

Latest Report: Venture Investment Trends in the Travel Industry

Roger Price  / Flickr

A sign points to wheelchairs in Hong Kong. Roger Price / Flickr


“What’s the matter, can’t you see or something?” barks the security guard at Heathrow Airport. A small part of me dies with embarrassment.

As a solo, visually impaired traveler, Heathrow is one of the worst places on earth to figure out where I am and more importantly, where I need to be.

“It would be nice if the travel industry courted disabled travelers, even just a little,” says Damon Rose, a radio producer based in London who has been blind since the age of 11.

Read the Complete Story →

Tags:

Next Up

More on Skift

A Google Glass App for Flight Attendants on Private Jets
4 Films That Can Prevent Destinations From Making Epic Tourism Mistakes 
Interview: eDreams CEO on Finding a New Way to Sell Flights
Becoming a King of the Cloud: How Hoteliers Can Level the Playing Field Using Cloud Technology