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Opinion: Hey travel industry, your disabled customers need a little love

Excerpt from CNN Travel

Skift Take

Key to this argument is that laws will do little to change the attitude of travel industry workers so the shift must come from the top of corporations and trickle its way down.

— Samantha Shankman

“What’s the matter, can’t you see or something?” barks the security guard at Heathrow Airport. A small part of me dies with embarrassment.

As a solo, visually impaired traveler, Heathrow is one of the worst places on earth to figure out where I am and more importantly, where I need to be.

“It would be nice if the travel industry courted disabled travelers, even just a little,” says Damon Rose, a radio producer based in London who has been blind since the age of 11.

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