Transport Airports

Delta focuses on an improved airport experience to make up for flight frustrations

Excerpt from New York Times

Jan 23, 2013 5:32 am

Skift Take

The arrival of finer dining options and tech toys to bypass time at airports is part of a larger global trend in which airports are recreating themselves as places where passengers won’t mind spending a few hours.

— Samantha Shankman

Come Attend the Best Conference in Travel

Free Report: The Megatrends Defining Travel in 2015

Robert Donovan  / Flickr

A business traveler kills time at the airport before a flight to Boston. Robert Donovan / Flickr

On a recent business trip to New York, Joe Pullin of Novi, Mich., did something he would have considered unthinkable not long ago.

Rather than rush off the plane and into a cab headed into Manhattan, he lingered at the arrival gate at La Guardia Airport, stopping for a leisurely lunch at Bisoux, a French bistro, and using the iPad mounted on his table to order his meal, check his e-mail and pay the bill.

The upgrading at airports large and small could mitigate the deteriorating experience of air travel, said Curtis Fentress, an architect who has designed many large airports over the last 20 years.

Read the Complete Story →

Tags: , , ,

Next Up

More on Skift

6 Charts on How Business Travel Managers Consider the Impact of the Sharing Economy
Slack Is the Emerging Platform for Early Adopter Group Travel Services
Behind Marriott’s Long Legacy of Support for LGBT Travel
How Hotels Can Turn Guest Data Into Action