Digital Booking Sites

Travelocity launches free concierge service, but does it matter?

Excerpt from TechCrunch

Jan 14, 2013 9:30 am

Skift Take

If this is Travelocity’s attempt to attract price-comparison shoppers or increase package bookings, it’ll need to offer more than what is essentially phone support. Plus there are more than a few apps to take of the services it provides.

— Samantha Shankman

Evolving Strategies in Travel Ad Tech and Bookings

Facing stronger competition from disruptive travel startups like Airbnb and the behemoth of Priceline/Kayak/Booking.com, Sabre-owned Travelocity is looking to up its game with extras. Today the company announced that it would launch a new concierge service, offering restaurant reservations, driving directions, tickets to local events and more. The service, it says, is free for users who book flight-plus-hotel packages through the site.

Travelocity claims that it is the “first online travel agency to offer such a service,” although other startups in addition to Airbnb, such as Luxury Retreats, have also moved into concierge services; and in fact as a reader has pointed out, Expedia has also been offering a Local Expert service for similar needs.

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