Digital Booking Sites

Travelocity launches free concierge service, but does it matter?

Excerpt from TechCrunch

Jan 14, 2013 9:30 am

Skift Take

If this is Travelocity’s attempt to attract price-comparison shoppers or increase package bookings, it’ll need to offer more than what is essentially phone support. Plus there are more than a few apps to take of the services it provides.

— Samantha Shankman

Turnkey Analytics to Track Your Competitors

Facing stronger competition from disruptive travel startups like Airbnb and the behemoth of Priceline/Kayak/Booking.com, Sabre-owned Travelocity is looking to up its game with extras. Today the company announced that it would launch a new concierge service, offering restaurant reservations, driving directions, tickets to local events and more. The service, it says, is free for users who book flight-plus-hotel packages through the site.

Travelocity claims that it is the “first online travel agency to offer such a service,” although other startups in addition to Airbnb, such as Luxury Retreats, have also moved into concierge services; and in fact as a reader has pointed out, Expedia has also been offering a Local Expert service for similar needs.

Read the Complete Story →

Tags:

Next Up

More on Skift

Changing of the Guard as Airbnb, TripAdvisor and HomeAway Join Travel Tech Trade Group
Interview: Brazil’s Tourism President on the World Cup Disaster That Wasn’t
The 6-Year Evolution of Visit Houston’s Mixed Media Ad Campaign
Online Bookers to Future: Give Me the Best Fares, and All on One Site