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Beyond the duct tape: How flight attendants manage unruly passengers

Excerpt from NBCNews.com

Jan 08, 2013 9:13 am

Skift Take

Flight attendants prepare for unruly passengers in a variety of ways, from knowing where the tape is stored to where a big passenger who can help you is sitting, but that doesn’t make their job any easier.

— Jason Clampet

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It’s a picture that launched thousands of Facebook shares, tweets and online comments: An air traveler who was allegedly so out of control that he had to be taped to his seat is also sparking curiosity about how flight crews deal with unruly passengers.

Icelandair will file charges with Icelandic police against a man who was hitting, screaming and spitting at other fliers while yelling profanities on a flight from Reykjavik to New York on Thursday, airline spokesman Michael Raucheisen told NBC News.

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