Skift Take
Delta crew should know better than to treat soldiers with such insensitivity especially after a 2011 social media flare-up involving the airline charging returning U.S. soliders from Afghanistan what was considered to be excessive bag fees.
A Delta Airlines official conceded Friday that “we failed” Marine Cpl. Christian Brown, the double amputee prevented by a flight crew from taking a first-class seat offered by strangers after he was clumsily wheeled down the length of the plane to the last row in coach.
The Dec. 9 ordeal that reduced Brown to tears was first reported by She The People, and included sharp criticism of Delta and the crew by two retired Army officers on the flight. Once the story was posted, hundreds of commenters on WashingtonPost.com, Facebook, Twitter and other sites blasted the airline. Many also urged readers to complain directly to Delta.
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Tags: delta air lines, social media