Transport Airlines

Delta Air Lines says it “failed” marine after another incident of shoddy treatment of a U.S. soldier

Excerpt from The Washington Post

Dec 18, 2012 6:03 am

Skift Take

Delta crew should know better than to treat soldiers with such insensitivity especially after a 2011 social media flare-up involving the airline charging returning U.S. soliders from Afghanistan what was considered to be excessive bag fees.

— Dennis Schaal

Report: Social Media Customer Service in the Travel Industry

A Delta Airlines official conceded Friday that “we failed” Marine Cpl. Christian Brown, the double amputee prevented by a flight crew from taking a first-class seat offered by  strangers after he was clumsily wheeled down the length of the plane to the last row in coach.

The Dec. 9 ordeal that reduced Brown to tears was first reported by She The People, and included sharp criticism of Delta and the crew by two retired Army officers on the flight. Once the story was posted, hundreds of commenters on WashingtonPost.com, Facebook, Twitter and other sites blasted the airline. Many also urged readers to complain directly to Delta.

Read the Complete Story →

Tags: , ,

Next Up

More on Skift

Skift Global Forum: Adventure Travel Pioneer Darrell Wade on Travelers’ Local Obsesssion
Foursquare Releases New Logo Before Splitting Its Product in Half
Interview: The Creative Process Behind Eurostar’s New London Terminal
Spending On Leisure Travel Is Best Use Of Points Earned During Business Travel