Michael O'Leary is right: People are cheap. Passengers who are willing to fly Ryanair deserve to get the atrociously deceptive treatment they get.
With most companies, to write stories about how they disguise their fees and charge their customers punitive amounts of money when they fail to read the small print is the kind of thing that makes them get all twitchy and start firing off legal letters.
Whereas Ryanair has based its entire corporate strategy on it. Being a bit bastardly is at the heart of everything that the airline is proud to stand for.
The culture is created at the top and reflects all the way down. Michael O’Leary is a twat…And Ryanair, the airline he has built in his image, is a twattish airline that treats both its staff and its customers with contempt.
I fly with Ryanair for the same reason I tried to change my money on the street with an illegal black marketeer. Because I’m stupid and greedy.