Rooms Hotels

Hotel industry gets low marks on diversity, especially at management level

Excerpt from NAACP

Dec 03, 2012 7:49 am

Skift Take

Hotel industry diversity averages are lowest in the categories that best generate wealth: supplier diversity and hotel ownership/management. That says it all.

— Rafat Ali

Report: Social Media Customer Service in the Travel Industry

NAACP evaluated the five largest hotels in the country — Hilton, Hyatt, Marriott, Starwood, and Wyndham — for their workforce (entry level to GM) representation of African Americans and other employees of color as well as their supplier diversity and hotel ownership.

None of the hotels received an A-grade. Marriott received a B grade- the highest grade out of all the hotels evaluated–for above average performance. Diversity and inclusion remains low specifically at the management, property ownership, and supplier diversity levels.

Hotel and lodging industry leaders must recognize the current racial divide in their industry and commit themselves to advancing diversity and inclusion in hiring, promotion and supplier practices.

Full report embedded below:

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