Digital Booking Sites

Sign up at your own risk: What Airbnb is really saying in its Terms & Conditions

Excerpt from Digital Trends

Nov 07, 2012 1:46 am

Skift Take

Airbnb tries to rid itself of any responsibility in host and guest interactions, and has succeeded in fostering a level of trust on the site that most users book stays without reading the fine print.

— Samantha Shankman

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Report: Social Media Customer Service in the Travel Industry

Erno Hannink  / Flickr.com

A note left to an Airbnb guest in Berlin. Erno Hannink / Flickr.com


If you’re planning to go on vacation anytime soon, you’d be a fool not to check out Airbnb for a place to stay. Known as one of Silicon Valley’s biggest startup success stories, Airbnb has changed the vacation rental game by allowing homeowners (or pseudo-homeowners) to rent their room, their house, their apartment, or even their boat, to guests at a surprisingly low cost.

Popular though it is, Airbnb is not without controversy, especially considering the legality of subletting apartments not owned by the site’s hosts, as well as liability issues when a guest ransacks a host’s space. To clear things up once and for all, here are the eight most important provisions of Airbnb’s terms of service.

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