Quantcast
Rooms Hotels

Is Candlewood Suites’ “honor system” for guests the way of the future for hotel industry?

Excerpt from HotelNewsNow

Nov 06, 2012 9:32 am

Skift Take

The system works well in extended-stays where people are staying long term and increasingly looking for more home-like amenities.

— Rafat Ali

Free Report: The Megatrends Defining Travel in 2015

Come Attend the Best Conference in Travel

IHG Americas New Hotels  / Flickr.com

IHG Americas New Hotels / Flickr.com


The Candlewood Suites guest tends to be a more self-sufficient type of traveler…This led IHG executives to develop programs based on the concept of trusting the guest, or the “honor system.” For example, guests who want to purchase an item from the Candlewood Cupboard, the hotels’ convenience stores, do not have to make their purchase at the front desk. Instead, they pick out what they would like, fill out a piece of paper detailing what they took, slip it into a box and it gets added to their bill.

That concept has been expanded into Candlewood Suites’ new “lending locker” initiative…“The lending locker is where we put these often requested items in a place where guests can come up, borrow them and when they’re done, they can return them.”

Read the Complete Story →

Tags: ,

Next Up

More on Skift

5 New Travel Startups Focused on Getting Travelers Out of Trouble
Daily Travel Startup Watch: TravelAngel, Mondosol and More
Could Airbus’ Bizarre New Double Decker Be Tomorrow’s A380?
Who is the Modern-Day Business Traveler?