Quantcast
Transport Airports

Infographic: How are airports using social media

@rafat

Nov 04, 2012 7:46 am

Skift Take

Airlines have been more progressive on use of social media, airports have been the ignored cousin, sort of. But passengers are already heavily using social media inside the airport ecosystem, so the management of airports has to reflect that sooner or later.

— Rafat Ali

Come Attend the Best Conference in Travel

Free Report: The Megatrends Defining Travel in 2015

If you’re in the travel industry or a travel nerd, get your daily dose of Skift: subscribe to our newsletter, or social feeds, here.

SimpliFlying, the airlines consultancy, came up with a survey of 55 airports around the world and how they use social media for outreach and information. From airport check-ins to tweets for customer service assistance and Instagram photos from the tarmac, the airports users have already been many steps ahead of the curve on social. Meanwhile, in the airports survey, about 63% of the airports surveyed allocate less than $10,000 annually to social media, which means they still have some ways to go.

The results of the survey, conveniently mapped in an infographic below.

Airport Social Media Outlook 2012

 

Follow @rafat

Next Up

More on Skift

TripAdvisor’s Reviews Won’t Change Even as It Becomes the Next Big Booking Site
8 Charts That Show the Outlook for Global Airfares and Hotel Rates in 2016
Google Adding 21 AccorHotels Brands to Its Instant Booking Product
How Hotels and Airports Cater to the 21st Century Business Traveler