Transport Airports

It’s no shock that survey finds travelers are unsatisfied with airport Wi-Fi

Excerpt from CNN

Sep 12, 2012 10:43 am

Skift Take

Third parties are stepping in where the airports are failing: Between Boingo’s free Wi-Fi announcement this week and Apple’s Passbook ready to download today, tech companies are doing what they can to improve fliers’ airport experiences.

— Samantha Shankman

Free Report: The Future of Personalized Marketing in Travel


Mobile technology is critical at the airport.

Chicago Airport - IMG_1510

Airports need to do a better job with mobile-friendly websites for on-site information. Photo by Nicola.

Yet, a new survey shows that most travelers (58%) are not satisfied with airport Wi-Fi. And beyond that, airports are missing opportunities to offer vital mobile services that could vastly improve travelers’ experiences while they’re in transit…

According to Flightview, the overwhelming majority (94%) want flight status and gate information pushed promptly to their phones. Also, nearly three-fourths want boarding alerts sent to their mobile device. Nearly 40% would like mobile coupons for restaurants and shops on the terminal and concourses, and about 30% would like information on easily accessible food and beverages.

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