Transport Airports

It’s no shock that survey finds travelers are unsatisfied with airport Wi-Fi

Excerpt from CNN

Sep 12, 2012 10:43 am

Skift Take

Third parties are stepping in where the airports are failing: Between Boingo’s free Wi-Fi announcement this week and Apple’s Passbook ready to download today, tech companies are doing what they can to improve fliers’ airport experiences.

— Samantha Shankman

Get the Latest Intelligence on the Travel Industry


Mobile technology is critical at the airport.

Chicago Airport - IMG_1510

Airports need to do a better job with mobile-friendly websites for on-site information. Photo by Nicola.

Yet, a new survey shows that most travelers (58%) are not satisfied with airport Wi-Fi. And beyond that, airports are missing opportunities to offer vital mobile services that could vastly improve travelers’ experiences while they’re in transit…

According to Flightview, the overwhelming majority (94%) want flight status and gate information pushed promptly to their phones. Also, nearly three-fourths want boarding alerts sent to their mobile device. Nearly 40% would like mobile coupons for restaurants and shops on the terminal and concourses, and about 30% would like information on easily accessible food and beverages.

Read the Complete Story →

Tags: , ,

Next Up

More on Skift

4 Tourism Trends We’re Tracking at Skift This Week
5 Aviation Trends We’re Tracking at Skift This Week
How Pharrell’s ‘Happy’ Is Spawning Amazing Travel Videos From Around the Globe
Top 3 Destination ‘Must Haves’ for Chinese Travelers

We're the Moneyball of the Travel Industry

We know what's coming next in travel. Subscribe to the newsletter and get all the goodness in your inbox daily.