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Virgin America tops list of most reliable baggage handling among U.S. airlines

Aug 10, 2012 4:06 am

Skift Take

Partially due to Virgin’s small schedule and some to do with its excellent customer service, Virgin gets the top spot. More noteworthy is US Airways’ appearance as the best of the legacy airlines.

— Jason Clampet

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U.S. airlines are on pace to post their best year for their handling of passenger luggage. Here is a list of how many bags per 1,000 passengers each airline lost, delayed or damaged in the first six months of 2012:

Youtube Air - Virgin America at LAX

Virgin America plane at Los Angeles International Airport. Photo by J Brew.


1: Virgin America 0.88

2: AirTran Airways 1.43

3: JetBlue Airways 1.79

4: US Airways 2.10

5: Delta Air Lines 2.11

6: Frontier Airlines 2.12

7: Hawaiian Airlines 2.73

8: Alaska Airlines 2.76

9: American Airlines 2.77

10: Southwest Airlines 2.89

11: United Airlines 3.75

12: Mesa Airlines 4.49

13: SkyWest Airlines 4.84

14: ExpressJet Airlines 5.48

15: American Eagle Airlines 5.52

Source: Bureau of Transportation Statistics

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