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EU launches app for passenger rights for air and rail

Excerpt from EUROPA

Jul 05, 2012 3:52 pm

Skift Take

Ah, those Europeans, always thinking about pesky things like passenger rights. Now that’s a novel concept.

— Rafat Ali

The Latest Intelligence on the Travel Industry

European Commission has launched a new application for smartphones which covers passenger rights on air and rail transport and works on four mobile platforms: Apple iPhone and iPad, Google Android, RIM Blackberry and Microsoft Windows Phone 7. The app is available in 22 EU languages. It currently covers air and rail transport and will be extended to bus / coach and marine travel in 2013 when these rights come into force.

For each potential problem, the app explains the passenger’s rights. For example, if a flight is cancelled and the passenger is consequently denied boarding, he or she may be entitled to compensation of between €125 and €600. If your luggage is damaged as a result of an accident, you may also be entitled to compensation. It is also good to know that rail and air companies are obliged to provide transparent information on pricing and assist passengers with reduced mobility.

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