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Turns out the giant lumbering self-service kiosks may not win against the smarter smartphones

Excerpt from ATW

Jun 28, 2012 4:26 am

Skift Take

Turns out user-owned smartphones and airport-installed tablets are a lot better consumer proposition over the self-service kiosks ot yore.

— Rafat Ali

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“Adoption [of kiosks by passengers] is the problem,” SITA SVP marketing Arthur Calderwood said at the 2012 Air Transport IT Summit. “We think we’re introducing solutions, but the dots don’t join up.”

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