Turns out the giant lumbering self-service kiosks may not win against the smarter smartphones
Turns out user-owned smartphones and airport-installed tablets are a lot better consumer proposition over the self-service kiosks ot yore.
Excerpt from ATW
“Adoption [of kiosks by passengers] is the problem,” SITA SVP marketing Arthur Calderwood said at the 2012 Air Transport IT Summit. “We think we’re introducing solutions, but the dots don’t join up.”